Legal
Refund Policy
Effective 4 September 2026
Wallet recharges
A verified successful recharge is credited once. Duplicate or incorrectly matched callbacks are not credited again. Pending payments remain subject to provider verification.
Refund eligibility
Refund requests may be reviewed for duplicate payments, a verified payment not credited after investigation, or an unused wallet balance where permitted. Provider fees, promotional credit and charges for messages already accepted for delivery are normally non-refundable.
Failed messages
A bulk-message charge reserved before submission is automatically returned when the provider reports submission failure. Ambiguous provider outcomes are quarantined for review to prevent duplicate sends.
Method and timing
Approved refunds are returned through the supported original provider flow or recorded after a verified manual transfer. Processing time depends on the payment provider. Transaction details and a reason may be required.
Disputes
Please contact support from your registered account before initiating a payment dispute so the payment, wallet and message records can be reconciled.